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	<title>Kluge Consulting GmbH</title>
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		<title>Wolkenkuckucksheim</title>
		<link>http://www.kluge-consulting.net/?p=352</link>
		<comments>http://www.kluge-consulting.net/?p=352#comments</comments>
		<pubDate>Thu, 26 Apr 2012 05:03:05 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[Enterprise2.0]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=352</guid>
		<description><![CDATA[Gestern war viel Aufregung. Google Drive ist da. Kleine Bestandsaufnahme in der Klugen Welt: Dropbox. Schluckt alles, synchronisiert zuverlässig auf alle Plattformen. Privat und beruflich derzeit unentbehrlich. Einziger bezahlter Dienst im Klugen Universum, da mittlerweile in vielen Projekten mit vielen &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=352">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.theverge.com/2012/4/24/2954960/google-drive-dropbox-skydrive-sugarsync-cloud-storage-competition" target="_blank"><img src="http://www.kluge.de/wp-content/uploads/2012/04/cloud-service-overview.jpg" width="500" alt="" class="alignnone size-full wp-image-4704" /></a></p>
<p>Gestern war viel Aufregung. Google Drive ist da. Kleine Bestandsaufnahme in der Klugen Welt: </p>
<li>Dropbox. Schluckt alles, synchronisiert zuverlässig auf alle Plattformen. Privat und beruflich derzeit unentbehrlich. Einziger bezahlter Dienst im Klugen Universum, da mittlerweile in vielen Projekten mit vielen Gigabyte an Daten im Einsatz.</li>
<li>Google Drive: Google Apps ist mehrfach im Einsatz bei vielen Klugen Firmen. Mail, Kalender, Kontakte. Auch unentbehrlich privat und beruflich. Google Docs hat sich nur für bestimmte ausgewählte Einsätze bewährt, wenn man gemeinsam Dokumente bearbeiten will. Als gemeinsames &#8220;Laufwerk&#8221; war es komplett ungeeignet. Mit Google Drive bekommt man nun das LAufwerk untergeschoben und behält die kollaborativen Stärken, über die Dropbox nicht verfügt.</li>
<li>iCloud: iOS Backups aller i-Devices, iTunes Match. Aber keine &#8220;personal productivity&#8221; oder &#8220;collaboration&#8221;. Da hat sich Google Apps als flexibler erwiesen.</li>
<li>SkyDrive: Kaum genutzte 25 GB Storage, aber lustigerweise an einem entscheidenden Punkt sehr gut geeignet: Transfer von PPT, DOC und Co auf iOS, dort bearbeiten z.B. in Keynote und direkt zurück-synchronisieren aus Keynote. Geht mit Dropbox nicht, geht natürlich mit iCloud, aber nur ohne Ordner, oder alternativ mit Evernote. Alles nicht hübsch. Daher das SkyDrive-Vehikel.</li>
<p>Google Drive ist derzeit noch nicht für meine Google Apps Domains verfügbar. Kommt dann halt etwas später. Es sieht so aus, als würde ich einige Themen von Dropbox nach Google Drive schieben. Denn Drive kann Collaboration &#8211; das wird in meiner Arbeits- und Projektwelt entscheidend sein. </p>
<p>Und die gestrige Aufregung um das <a href="http://news.cnet.com/8301-1023_3-57420551-93/who-owns-your-files-on-google-drive/" target="_blank">Kleingedruckte</a>? Die Aufregung wird derzeit belächelt. Aber insbesondere in diesem Land ist man da extrem vorsichtig. Der Punkt ist nicht, dass mir gehört, was ich in Google Drive ablege.  Im Gegensatz zu anderen Diensten räumt sich Google Rechte über das Ende des Vertrags hinaus ein. Das ist ein Schönheitsfehler. Vermutlich wird es da noch zu Klarstellungen oder Korrekturen kommen.</p>
<p>Eine gute Übersicht über die Cloud-Storage &#038; Sync Lösungen findet man <a href="http://www.theverge.com/2012/4/24/2954960/google-drive-dropbox-skydrive-sugarsync-cloud-storage-competition" target="_blank">-&gt; hier</a>.</p>
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		<title>What happens in an Internet Minute?</title>
		<link>http://www.kluge-consulting.net/?p=351</link>
		<comments>http://www.kluge-consulting.net/?p=351#comments</comments>
		<pubDate>Thu, 05 Apr 2012 09:15:06 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[Enterprise2.0]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=351</guid>
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			<content:encoded><![CDATA[<p><a href="http://www.kluge.de/wp-content/uploads/2012/04/whathappensinternetminute.jpg"><img src="http://www.kluge.de/wp-content/uploads/2012/04/whathappensinternetminute.jpg" alt="" width="500" class="alignnone size-full wp-image-4688" /></a></p>
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		<title>Eric Schmidt Keynote auf der dreamforce</title>
		<link>http://www.kluge-consulting.net/?p=348</link>
		<comments>http://www.kluge-consulting.net/?p=348#comments</comments>
		<pubDate>Tue, 06 Sep 2011 13:08:43 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[Google]]></category>
		<category><![CDATA[IBM]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=348</guid>
		<description><![CDATA[&#8220;life is short. you should work with people you like&#8221; &#8220;You are much better off if you organize your system around a continuous iteration model&#8221; &#8220;If you organize around the consumer, the rest will follow.&#8221; Ich hatte schon einmal das &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=348">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><iframe width="500" height="311" src="http://www.youtube.com/embed/JDl5hb0XbfY" frameborder="0" allowfullscreen></iframe></p>
<blockquote><p>&#8220;life is short. you should work with people you like&#8221;</p>
<p>&#8220;You are much better off if you organize your system around a continuous iteration model&#8221;</p>
<p>&#8220;If you organize around the consumer, the rest will follow.&#8221;</p></blockquote>
<p>Ich hatte schon einmal <a href="http://www.kluge.de/2011/05/meeting-eric-schmidt.html" target="_blank">das Vergnügen</a>, Eric Schmidt live erleben zu können und war damals sehr beeindruckt. Dieses Video zeigt, das man dem Mann öfter zuhören sollte. Eric Schmidt gibt sehr souverän den &#8220;elder statesman&#8221;, schwadroniert über alte Zeiten und äußert nebenbei jede Menge simple, aber merkenswerte Weisheiten aus seinem langen Geschäftsleben. Und einige sehr wertvolle Gedanken zu Enterprise Collaboration und der Frage, wie heute Software entwickelt und eingesetzt werden kann.</p>
<p>Eine Stunde lang, keine Sekunde langweilig. Wenn man mal von den ersten 5 Minuten absieht.</p>
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		<title>In eigener Sache: contractix geht an den Start</title>
		<link>http://www.kluge-consulting.net/?p=344</link>
		<comments>http://www.kluge-consulting.net/?p=344#comments</comments>
		<pubDate>Mon, 08 Aug 2011 19:55:56 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=344</guid>
		<description><![CDATA[Es kommt ja nicht oft vor, dass ein Internet Startup pünktlich am Start ist. contractix ist jetzt gestartet, und zwar pünktlich. Ab sofort kann jeder die Funktionalität der Vertragsoptimierungs-Plattform nutzen: Verträge erfassen, Übersicht gewinnen, keinen Kündigungstermin mehr verpassen, Einsparpotentiale identifizieren &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=344">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.contractix.de"><img class="aligncenter size-large wp-image-345" title="contractix - Ihr persönlicher Vertragsoptimierer" src="http://s225398549.online.de/kluge_consulting/wp-content/uploads/2011/08/contractix_home-1024x711.jpg" alt="" width="640" height="444" /></a></p>
<p>Es kommt ja nicht oft vor, dass ein Internet Startup pünktlich am Start ist. <a href="http://www.contractix.de/blog/2011/07/contractix-startet-erste-kostenfreie-plattform-zur-vertragsoptimierung/" target="_blank">contractix ist jetzt gestartet</a>, und zwar pünktlich. </p>
<p>Ab sofort kann jeder die Funktionalität der Vertragsoptimierungs-Plattform nutzen: Verträge erfassen, Übersicht gewinnen, keinen Kündigungstermin mehr verpassen, Einsparpotentiale identifizieren &#8211; contractix ersetzt den Vertrags-Ordner im Regal und verschafft Übersicht über alle Dauerschuldverhältnisse im Haushalt.</p>
<p>contractix ist kostenlos und anonym nutzbar. kluge consulting steuert know how und Kapital bei, namhafte Partner wie Check24 liefern Mehrwerte für Anwender. Daher unsere Empfehlung: Testen &#8211; und Geld sparen.</p>
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		<title>Wer sortiert, verliert</title>
		<link>http://www.kluge-consulting.net/?p=343</link>
		<comments>http://www.kluge-consulting.net/?p=343#comments</comments>
		<pubDate>Fri, 27 May 2011 07:22:19 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[IBM]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=343</guid>
		<description><![CDATA[&#8230; jeder Versuch, Mails durch ausgefuchste Systeme zu sortieren, macht nur Scherereien. Zu diesem Ergebnis kommen Forscher von IBM. Moment mal: Ist das nicht jene Firma, die der Welt Lotus Notes bescherte? -&#62; SPON über den täglichen Umgang mit der &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=343">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<blockquote><p>&#8230; jeder Versuch, Mails durch ausgefuchste Systeme zu sortieren, macht nur Scherereien. Zu diesem Ergebnis kommen Forscher von IBM. Moment mal: Ist das nicht jene Firma, die der Welt Lotus Notes bescherte?</p>
</blockquote>
<p>-&gt; <a href="http://www.spiegel.de/karriere/berufsleben/0,1518,764737,00.html">SPON über den täglichen Umgang mit der Mailflut und die Erkenntnisse der IBM</a>.</p></p>
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		<title>Berlin – a startup ecosystem</title>
		<link>http://www.kluge-consulting.net/?p=342</link>
		<comments>http://www.kluge-consulting.net/?p=342#comments</comments>
		<pubDate>Tue, 24 May 2011 14:28:04 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[Enterprise2.0]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=342</guid>
		<description><![CDATA[Wow, TechCrunch visits Next11 and fell in love with Berlin: London Is Gonna Be Pissed, But We Prefer Berlin for Startups: Ecosystem-wise, Berlin has some things going for it that most Western European capitals lack. For starters, it’s cheap to &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=342">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Wow, TechCrunch visits Next11 and fell in love with Berlin: <a href="http://techcrunch.com/2011/05/22/witn-london-is-gonna-be-pissed-but-we-prefer-berlin-for-startups-tctv/">London Is Gonna Be Pissed, But We Prefer Berlin for Startups</a>:</p>
<blockquote><p>Ecosystem-wise, Berlin has some things going for it that most Western European capitals lack. For starters, it’s cheap to work and live there. Culturally and historically, Berlin is a more natural gateway between Europe’s mature Western economies and the surging talent in Eastern Europe. And Berlin has a surging creative class, largely made up of transplants. It’s become the place where misfits in Europe– people who want to be artists and creators, people who don’t fit in rigid social structures of cities like London– flock to do what they want.</p>
<p>That risk-taking, misfit creative class doesn’t always give rise to out-of-the-box startups, but it was a crucial ingredient in the development of startup ecosystems in San Francisco and Tel Aviv. It’s also something that London has long been criticized as lacking.</p>
<p>If London feels like a European New York; Berlin feels like a European Portland or an Austin or a Boulder. And perhaps one day a European San Francisco.</p>
</blockquote>
<p>So we feel we are at the right place to start our new <a href="http://www.contractix.de">venture</a>. Stay tuned.</p></p>
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		<title>Ozzie has seen the future</title>
		<link>http://www.kluge-consulting.net/?p=341</link>
		<comments>http://www.kluge-consulting.net/?p=341#comments</comments>
		<pubDate>Sat, 07 May 2011 12:28:50 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[IBM]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=341</guid>
		<description><![CDATA[Some excerpts from Ray Ozzies post &#8220;Dawn of a new day: Complexity kills. Complexity sucks the life out of users, developers and IT. Complexity makes products difficult to plan, build, test and use. Complexity introduces security challenges. Complexity causes administrator &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=341">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://twitter.com/#!/pedrorq/status/28875907130"><img src="http://www.kluge.de/wp-content/uploads/2010/10/Bildschirmfoto-2010-10-27-um-12.35.34-500x84.png" alt="" width="500" height="84" class="alignleft size-large wp-image-3991" /></a></p>
<p><img src="http://www.kluge.de/wp-content/uploads/2010/10/Bildschirmfoto-2010-10-27-um-12.35.05-500x87.png" alt="" width="500" height="87" class="alignleft size-large wp-image-3992" /></p>
<p>Some excerpts from <a href="http://ozzie.net/docs/dawn-of-a-new-day/">Ray Ozzies post &#8220;Dawn of a new day</a>:</p>
<blockquote><p>Complexity kills. Complexity sucks the life out of users, developers and IT.  Complexity makes products difficult to plan, build, test and use.  Complexity introduces security challenges.  Complexity causes administrator frustration.</p>
<p>And as time goes on and as software products mature – even with the best of intent – complexity is inescapable.</p>
<p>Indeed, many have pointed out that there’s a flip side to complexity:  in our industry, complexity of a successful product also tends to provide some assurance of its longevity.  Complex interdependencies and any product’s inherent ‘quirks’ will virtually guarantee that broadly adopted systems won’t simply vanish overnight.  And so long as a system is well-supported and continues to provide unique and material value to a customer, even many of the most complex and broadly maligned assets will hold their ground.  And why not?  They’re valuable.  They work.</p>
<p>But so long as customer or competitive requirements drive teams to build layers of new function on top of a complex core, ultimately a limit will be reached.  Fragility can grow to constrain agility.  Some deep architectural strengths can become irrelevant – or worse, can become hindrances.</p>
</blockquote>
<p>Remembers me not only of Microsoft products but of an collaborative solution he invented.</p>
<p>Furtheron about the  shift toward the continuous services and connected devices model:</p>
<blockquote><p>As we’ve begun to embrace today’s incredibly powerful app-capable phones and pads into our daily lives, and as we’ve embraced myriad innovative services &#038; websites, the early adopters among us have decidedly begun to move away from mentally associating our computing activities with the hardware/software artifacts of our past such as PC’s, CD-installed programs, desktops, folders &#038; files.</p>
<p>Instead, to cope with the inherent complexity of a world of devices, a world of websites, and a world of apps &#038; personal data that is spread across myriad devices &#038; websites, a simple conceptual model is taking shape that brings it all together.  We’re moving toward a world of 1) cloud-based continuous services that connect us all and do our bidding, and 2) appliance-like connected devices enabling us to interact with those cloud-based services.</p>
</blockquote>
<p>H sees a future of amazing, pervasive cloud-centric experiences delivered through a world of innovative devices that surround us:</p>
<blockquote><p>Today’s PC’s, phones &#038; pads are just the very beginning; we’ll see decades to come of incredible innovation from which will emerge all sorts of ‘connected companions’ that we’ll wear, we’ll carry, we’ll use on our desks &#038; walls and the environment all around us.  Service-connected devices going far beyond just the ‘screen, keyboard and mouse’:  humanly-natural ‘conscious’ devices that’ll see, recognize, hear &#038; listen to you and what’s around you, that’ll feel your touch and gestures and movement, that’ll detect your proximity to others; that’ll sense your location, direction, altitude, temperature, heartbeat &#038; health.</p>
</blockquote>
<p>I agree to his predictions for the future. Maybe its not the future of Microsoft he has seen. And even not Googles future. But it will happen.</p></p>
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		<title>A world without e-mail</title>
		<link>http://www.kluge-consulting.net/?p=340</link>
		<comments>http://www.kluge-consulting.net/?p=340#comments</comments>
		<pubDate>Sat, 07 May 2011 12:28:50 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[IBM]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=340</guid>
		<description><![CDATA[A story worth reading about Luis Suarez and his vision of a Social Workplace where you are able to reduce e-mail to a minimum. Follow his steps to reduce the amount of e-mail you receive: 1. Don’t Reply If you &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=340">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>A story worth reading about <a href="http://www.elsua.net/">Luis Suarez</a> and his <a href="http://mashable.com/2010/09/03/world-without-email/">vision of a Social Workplace</a> where you are able to reduce e-mail to a minimum. Follow his steps  to reduce the amount of e-mail you receive:</p>
<blockquote><p>1. Don’t Reply<br />
If you want to stop receiving so much e-mail, the number one rule is don’t reply to it. The more you reply, the more you will get back. If you break that chain, you are already on a good path to kill most of the e-mail you get.</p>
<p>2. Study Your Inbox<br />
Next, study your inbox. Evaluate the kind of personal interactions that are taking place there. For example, you may find out that you subscribe to a hundred newsletters and you don’t read any of them.<br />
After you’ve studied the way you use your inbox, try to group e-mails together into categories — newsletters, Q&#038;As, e-mails from family members, etc.</p>
<p>3. Tackle One Area a Week<br />
After you’ve evaluated you intake, slowly move one of those groups away from your inbox. Don’t try to cover them all in one go, because it will be too much.</p>
<p>One week, unsubscribe from newsletters and try and find alternative sources such as a feed reader or relevant Twitter accounts.</p>
<p>You may find that you are bombarded with e-mail questions from colleagues, and that you get one particular question 40 times from 40 different people in one month.</p>
<p>So the next week, sort out the Q&#038;A. The way to deal with that is to set up a blog offering the answers. The blog will be indexed by Google, and your answers will be available to everyone out there. This means you are no longer part of the bottle neck, and you are helping people to feed themselves with the information that they need.
</p>
</blockquote>
<p>Simple steps indeed. I am currently sorting out all these newsletters again and trying to evangelise people by helping them sharing documents. It´s still work in progress since years. Because it is not a question of tools. We had Lotus Notes for years, we have Google Apps, Sharepoint, Wikis and all the helpfull collaboration solutions. But still people mail attachments back and forth. </p>
<p>It is hard to change old habits. But with a new generation of users in the corporate universe this might change. They grew up with Facebook &#038; Co, and they use e-mail today just to write a message to their parents.</p></p>
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		<title>The LotusLive Support Bot</title>
		<link>http://www.kluge-consulting.net/?p=339</link>
		<comments>http://www.kluge-consulting.net/?p=339#comments</comments>
		<pubDate>Sat, 07 May 2011 12:28:50 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[IBM]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=339</guid>
		<description><![CDATA[An answer from LotusLive support regarding my request: Danke für Ihre LotusLive Supportanfrage. Support ist zur Zeit nur in Englisch verfügbar. Wir prüfen, Technischen Support in weiteren Sprachen in Zukunft anzubieten. Wir haben Ihre Anfrage maschinell auf Englisch übersetzt, konnten &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=339">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>An answer from LotusLive support regarding <a href="http://www.kluge.de/2009/11/cloud-cuckoo-land.html">my request</a>:</p>
<blockquote><p>Danke für Ihre LotusLive Supportanfrage. Support ist zur Zeit nur in Englisch verfügbar. Wir prüfen, Technischen Support in weiteren Sprachen in Zukunft anzubieten. Wir haben Ihre Anfrage maschinell auf Englisch übersetzt, konnten jedoch keine passenden Antworten finden. Wir bitten Sie, Ihre Support Anfrage in Englisch an support@lotuslive.com zu senden und wir werden Sie weiter unterstützen. </p>
<p>Englische Übersetztung Ihrer Anfrage: </p>
<p>Hello Lotus Support </p>
<p>two concerns torment me: </p>
<p>1. I would like to edit my account information and my password does not work, alternatively, I&#8217;ve forgotten. If I reset the password, although I have noticed that an email was sent to me, but it depends on none. Also in the SPAM filter does not matter. </p>
<p>2. My client has established a space on Lotus Live, and I can not add, since I&#8217;m already registered. Why, exactly, he can not add an existing account? </p>
<p>My e-mail address is the address of registration: </p>
<p>Thanks for fast support </p>
<p>Greeting </p>
<p>Alexander Kluge </p>
</blockquote>
<p>I love translation bots. And I do understand why there is no standard solution for that problem &#8211; nobody would ever understand this.</p></p>
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		<title>Cloud Cuckoo Land</title>
		<link>http://www.kluge-consulting.net/?p=338</link>
		<comments>http://www.kluge-consulting.net/?p=338#comments</comments>
		<pubDate>Sat, 07 May 2011 12:28:50 +0000</pubDate>
		<dc:creator>Alexander Kluge</dc:creator>
				<category><![CDATA[IBM]]></category>

		<guid isPermaLink="false">http://www.kluge-consulting.net/?p=338</guid>
		<description><![CDATA[Everybody talks about cloud services. Everyday we receive new cloud offerings from all big vendors. And the marketing machineries work very well &#8211; at least customers are testing the offerings more and more. So does mine. Big company, very blue &#8230; <a class="more-link" href="http://www.kluge-consulting.net/?p=338">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Everybody talks about cloud services. Everyday we receive new cloud offerings from all big vendors. And the marketing machineries work very well &#8211; at least customers are testing the offerings more and more.</p>
<p>So does mine. Big company, very blue and yellow deciders. And yellow consultants. Conclusion: We will look at <a href="http://www.lotuslive.com">LotusLive</a> first.</p>
<p>IBM opened a virtual space for my customer. We started configuring the service and added our team members. All team members? No. There is just one team member that will stay outside the cloud. It´s me.</p>
<p>The reason is simple. All members were new members to LotusLive. Except me. Unfortunatly I did not want to pay for the LotusLive service, so my test account expired and now we were not able to add my email adress:</p>
<p><a href="http://www.kluge.de/wp-content/uploads/2009/11/LotusLiveUservorhanden.png"><img src="http://www.kluge.de/wp-content/uploads/2009/11/LotusLiveUservorhanden-500x114.png" alt="LotusLiveUservorhanden" width="500" height="114" class="aligncenter size-large wp-image-3688" /></a></p>
<p>Remember: We are in Germany and this messages tells the admin to call a US number. Of course he can not call US number from his business phone. </p>
<p>Meanwhile I tried to log in with my old data. Fail. I was told username and password are wrong. So I tried to recover my password, entered my email adress &#8211; and was told that my account will be reset immediatly and I will receive a new password. This was about 6 hours ago. Still no email from LotusLive.</p>
<p>So I decided to write to support@lotuslive.com, of course in german, because the User Interface is in german so I was sure there is german speaking support staff on the other site. Then I received an automated response from an account named &#8220;ASC&#8221;, email adress &#8220;ASC@virtela.com&#8221;. Who the hell is &#8220;Virtela&#8221; I thought:</p>
<p><a href="http://www.kluge.de/wp-content/uploads/2009/11/lotuslivesupport.jpg"><img src="http://www.kluge.de/wp-content/uploads/2009/11/lotuslivesupport.jpg" alt="lotuslivesupport" width="429" height="437" class="aligncenter size-full wp-image-3717" /></a></p>
<p>Oha, it´s the LotusLive support, answering in english. This was 11:27 local time. Still there is no answer from what they call the &#8220;Sebior support&#8221;.</p>
<p>IBM, if you want to play with the others in the cloud, you should care about this. If you offer the service world wide in local language, then you need to support this language. Without toll numbers in the US but with toll free local numbers. If you want to sell that stuff, you should be fast answering problems from test companies. They might change to another provider in the clouds. Its just one mouse click away.</p></p>
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